Accessibility Statement

Accessibiity statement for

This accessibility statement applies to the Redcar Portal.

This website is run by Hanlon Software Solutions. The premise of this website is for use by as many people as possible such as clients and enterprises. The content published on this website should be able to deliver content to users with clarity and conciseness. You should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in by up to 300% without text overflowing off the screen
  • Navigate the website using a keyboard.
  • Listen to most of the website via a screen reader.

We’ve also made the text on the website as self explanatory as possible for clear comprehension. AbilityNet has advice on making your device easier to use if you have a disability.

How to request content in a different format?

You can change your browser, computer, keyboard and mouse settings to make the website more accessible for you.

If you require information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, visit the Work Ealing website and submit your request. We’ll consider your request and get back to you in 5 working days.


We’ve also made the website text in plain English, so it’s as simple as possible to understand.


We don’t categorise any of the accessibility issues on our website as a disproportionate burden.

Disproportionate burden

If you have issues using this website or need information in a different format, please contact us. We will review your request and get back to you as soon as possible.

Reporting accessibility related issues with this website

We’re always striving to improve the accessibility of our website. If you encounter any problems not listed on this page or believe we’re not meeting accessibility standards, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hanlon Software Solutions strives to develop and deploy quality assured and accessible websites within accordance to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We are continually reviewing this website to ensure full compliance with the Web Content Accessibility Guidelines version 2.1 AA standard.

Compliance status

This website generally conforms to the Web Content Accessibility Guidelines and their latest standards. The nonconformities are listed below.

  • 1.3.1.Info and Relationships
  • There were twenty instances across the Redcar website where this standard was deviated from. The primary reason why Redcar fails to meet this standard is because of the registration wizards used on the portal. There were issues pertaining to roles not being placed within the required context that were reoccuring. These have been placed in to the development schedule and will be made more accessible in the near future. A solution for this is due to be implemented on TBD.

  • 2.4.4. Link purpose (In Context)
  • There were two instances where links were without a text alternative within its context. This issue is something that is also due to be fixed and has been placed into the development schedule for the benefit of accessibility. Fixes for this are due to be implemented on TBD

  • 4.1.1. Parsing
  • The success criterion pertaining to “4.1.1. Parsing” was not conformed to therefore meaning the website fails accessibility in this respect. Reasoning for this is primarily because of the forms not having unique element IDs and a solution for this is due to be implemented on TBC.

  • 4.1.2 Name, Role and Value
  • Form fields were not labeled on the registration wizards on the website. Furthermore, there were occasions where there were inline frames without a text alternative that had been detected. To fix the forms, a prolonged period of time is required and has been agreed upon as fixing them within this allotted time period of the creation of the website was found to be unfeasible.